Refund Policy

At our ecommerce platform, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free refund policy to ensure your peace of mind.

Eligibility for Refunds

To be eligible for a refund, you must request a return within 30 days of receiving your order. The item must be in its original condition, unused, and in the original packaging with all tags and accessories intact. Custom or personalized items are not eligible for refunds unless they are defective or damaged upon arrival.

How to Request a Refund

  1. Contact our customer service team using the provided method on our website with your order number and the reason for the return. Please include photos of the item if it is defective or damaged.
  2. Our team will review your request and send you a return authorization (RA) number and detailed return instructions within 2 business days.
  3. Ship the item back to us using a trackable shipping method, including the RA number on the package. Please note that you are responsible for the return shipping costs unless the item is defective or we made a mistake in your order.

Refund Processing

Once we receive and inspect your returned item (typically within 3-5 business days of delivery to our warehouse), we will process your refund. Refunds will be issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account may vary depending on your bank or credit card issuer, but it usually takes 5-7 business days.

Exceptions

Items that are damaged due to misuse, neglect, or normal wear and tear are not eligible for refunds. We reserve the right to refuse a refund if the item does not meet the return eligibility criteria.
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